The House Answers

Browse our collection, choose the product you would like to purchase, select the available options and add it to your cart. Continue to checkout, enter your delivery details and complete the payment using an available payment method. Review your order details before placing the order.

After placing your order, look for the order confirmation shown on the website and any confirmation message sent to the contact details you provided. If you are unsure whether your order was placed, please contact our customer care team with your name and order details before placing it again.

Please contact our customer care team as soon as possible if you need to change or cancel an order. Changes or cancellations may not be possible once the order has been processed or dispatched.

We make every effort to display products as accurately as possible. Colours and appearance may vary slightly due to lighting, photography and individual screen settings. Please read the product description and check the product details before ordering.

Orders are processed after they are successfully placed. Dispatch time can vary depending on product availability, order volume and any processing requirements. Please refer to the shipping information on our website or contact customer care for an update on your order.

Delivery time depends on your delivery location, courier service and the time taken to process your order. Any estimated delivery timeline shown during checkout or in our Shipping Policy should be treated as the applicable guidance.

If tracking details are available for your shipment, they will be shared through the contact details provided with your order. You can use the tracking information to follow the shipment on the courier partner’s tracking page.

Courier delays can occasionally happen because of weather, operational issues or other circumstances beyond our control. If your order has not arrived within the estimated delivery period, please contact us with your order number so we can help check its status.

Returns and exchanges are subject to the eligibility conditions and process described in our Return & Exchange Policy. Please read the policy before requesting a return or exchange.

Please contact customer care as soon as possible after delivery. Share your order number, a description of the issue and clear photographs or an unboxing video showing the product and its packaging. Our team will review the details and guide you through the next steps under the applicable policy.

Eligibility for sale or discounted items depends on the conditions stated in our Return & Exchange Policy and on the product listing. Please check those terms before placing your order.

Please visit our Return & Exchange Policy for the complete eligibility conditions and request process. You can also review our Refund Policy for refund-related information.